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Shipping, Returns & Warranty

Shipping

Orders in Australia

  • Orders will be mailed out within 1 - 2 business days.
  • Orders will be shipped via Australia Post Express Post and usually take 1 - 3 business days.
  • Please note Australia Post does not offer express shipping everywhere in Australia, so your order might take longer.
  • All parcels can be tracked via the tracking number on your order.

International Orders

  • International post is available to most countries. If you don't see your country listed, please contact us.
  • International orders will be mailed out via Australia Post/your local postal service.
  • International orders usually take 6 - 10 business days.
  • All parcels can be tracked via the tracking number on your order.

 

Returns

Due to the nature of body jewellery and health dept guidelines we can not accept any returns on body jewellery. Please choose very carefully and make sure you are choosing the correct gauge and diameter/length of jewellery.

If however the jewellery arrives faulty due to a manufacturing error we will replace it as long as it is in an unworn state. (E.g. The jewellery arrives and the stone has fallen out of its setting.)

If you need help with sizing or have any questions, please feel free to contact us before purchasing, we are more than happy to assist with your purchase to avoid any disappointment.

 

Warranty

The Piercing Urge stands behind our products; almost all jewellery is guaranteed for life against any potential manufacturing defects.
If you believe your item has a manufacturing defect (e.g. a broken threading or lost gemstone) you may return it to us for inspection.

We do not cover loss of jewellery, however we suggest adding your jewellery to your home and contents insurance policy, or looking into jewellery insurance if you would like to be protected in the case of loss/theft.

We also do not cover damage done by yourself or others when installing, removing or attempting to repair your jewellery.

If you believe your jewellery has a manufacturing defect, or if you have any questions please get in touch with our friendly team.